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SteelEye World Class Support

Find the resources you need, when you need them to answer any of your support questions.

Item Description Location
Self-service Support Portal is the place to go to find answers to any questions you may have Self-service Support

Find answers to your questions here and/or log an incident to get the help you need
https://na3.salesforce.com/sserv/
login.jsp?orgId=00D500000007Jyh
Contact Support For Licensed Customers

Toll-free in North America:
1-877-457-5113

International:
+1-803-808-4270
E-mail Technical Support
Pre-Sales Technical Help

Toll-free in North America
1-866-318-0108

International
+1-650-843-0655
E-mail Presales Support
Obtain a License Key Go here to obtain the license key for your recently purchased SteelEye solution https://licensing.steeleye.com/
permanent/
Documentation Your library of product documentation to assist you in better configuring, installing and operating your SteelEye solutions http://licensing.steeleye.com/
documentation/
Configuration Matrices Provides the information you need to determine the best SteelEye solutions to meet your deployment requirements Windows:
http://www.steeleye.com/downloads/
resource/supported-system-configurations/
cm-steeleye-windows-support.pdf


Linux:
http://www.steeleye.com/downloads/
resource/supported-system-configurations/
cm-steeleye-linux-support.pdf
Product Discontinuation Notice Find a listing of all SteelEye products that are no longer available http://licensing.steeleye.com/
support/papers/Discontinuation.pdf
Resources Whether you need presentations, videos, product collateral or podcasts, all are available to help better understand and resell our solutions http://www.steeleye.com/resource/
SteelEye Deployment Services If you are looking for full-service deployment support, contact us for the help you need to get up and running fast and efficiently http://www.steeleye.com/
support/deployment-services.php
SteelEye Partner Portal SteelEye Partners visit our Partner Portal to obtain access to everything needed to both get started and continue maximizing sales http://www.steeleyepartnerportal.com/
Technical White Papers Find the latest technical information necessary to support your SteelEye solution deployment http://licensing.steeleye.com/
support/papers.php
TSAnet SteelEye has partnered with TSAnet to provide customers with that extra level of support when the problem is hard to diagnose and could be related to more than just one of your vendors http://www.steeleye.com/news-events/
pr/2008/041508.php
SteelEye Technology has launched a community feedback portal called IdeaSpace.

IdeaSpace is an interactive web portal where SteelEye customers can:

  • Suggest new products
  • Recommend new features for existing products
  • Review all ideas submitted and vote on their value to your organization/deployment

The IdeaSpace Portal is a forum that gives you the opportunity to make your ideas known to SteelEye.

Register and start tracking ideas and watch as adopted ideas move from concept to product. IdeaSpace is our source for innovative ideas from our customers to continue to build products that meet the demands of your rapidly evolving data center.
Register now and think with us at IdeaSpace at https://www9.v1ideas.com/Innovate/
ideas
30-Day Free Trial
E-mail an Expert or Get a Quote
Customer Deployments