SteelEye World Class Support
Find the resources you need, when you need them to answer any of your support questions.
| Item | Description | Location |
|---|---|---|
| Self-service Support Portal is the place to go to find answers to any questions you may have | Self-service Support Find answers to your questions here and/or log an incident to get the help you need |
https://na3.salesforce.com/sserv/ login.jsp?orgId=00D500000007Jyh |
| Contact Support |
For Licensed Customers Toll-free in North America: 1-877-457-5113 International: +1-803-808-4270 |
E-mail Technical Support |
| Pre-Sales Technical Help Toll-free in North America 1-866-318-0108 International +1-650-843-0655 |
E-mail Presales Support | |
| Obtain a License Key | Go here to obtain the license key for your recently purchased SteelEye solution | https://licensing.steeleye.com/ permanent/ |
| Documentation | Your library of product documentation to assist you in better configuring, installing and operating your SteelEye solutions | http://licensing.steeleye.com/ documentation/ |
| Configuration Matrices | Provides the information you need to determine the best SteelEye solutions to meet your deployment requirements | Windows: http://www.steeleye.com/downloads/ resource/supported-system-configurations/ cm-steeleye-windows-support.pdf Linux: http://www.steeleye.com/downloads/ resource/supported-system-configurations/ cm-steeleye-linux-support.pdf |
| Product Discontinuation Notice | Find a listing of all SteelEye products that are no longer available | http://licensing.steeleye.com/ support/papers/Discontinuation.pdf |
| Resources | Whether you need presentations, videos, product collateral or podcasts, all are available to help better understand and resell our solutions | http://www.steeleye.com/resource/ |
| SteelEye Deployment Services | If you are looking for full-service deployment support, contact us for the help you need to get up and running fast and efficiently | http://www.steeleye.com/ support/deployment-services.php |
| SteelEye Partner Portal | SteelEye Partners visit our Partner Portal to obtain access to everything needed to both get started and continue maximizing sales | http://www.steeleyepartnerportal.com/ |
| Technical White Papers | Find the latest technical information necessary to support your SteelEye solution deployment | http://licensing.steeleye.com/ support/papers.php |
| TSAnet | SteelEye has partnered with TSAnet to provide customers with that extra level of support when the problem is hard to diagnose and could be related to more than just one of your vendors | http://www.steeleye.com/news-events/ pr/2008/041508.php |
| SteelEye Technology has launched a community feedback portal called IdeaSpace. | IdeaSpace is an interactive web portal where SteelEye customers can:
The IdeaSpace Portal is a forum that gives you the opportunity to make your ideas known to SteelEye. Register and start tracking ideas and watch as adopted ideas move from concept to product. IdeaSpace is our source for innovative ideas from our customers to continue to build products that meet the demands of your rapidly evolving data center. |
Register now and think with us at IdeaSpace at https://www9.v1ideas.com/Innovate/ ideas |
